Home - Dutch Origin

Edit Content

Log in for members

Home
Our Services
About us

Connect with us

Edit Content

TOGETHER

All our clients are pioneers in service and hospitality or eager to become one.

Basicly; anyone looking to add a touch of brightness to daily life. If you feel the same
we would love to work with you!

+1000

Our happy customers

We redefine service & hospitality as we know it

We bring together what was previously unconnected

With our unique blend of strategic and training expertise. We bring together the right people and resources to tailor solutions to your specific goals and needs.

Insights

Understanding how people behave and make decisions forms the basis of what you design and offer in the future.

Service design

The mixed skill of our research and design teams create a balance of insight and ability to turn into working concepts.

Strategy

We support you to understand the opportunities for your service to deliver to customers and develop your brand across all channels.

Delivery

We provide implementation support; help you integrate service principles across the organization and develop an ongoing service development cycle.

Training

We help organizations develop the right mindset and innovation capacity through strategic support, training and coaching.

Events

Use our extensive experience in running impactful events aligned with your organization's strategy.

OUR INITIATIVES

World Famous at the Workplace

Excellence and Authenticity in Service

About WOW: WOW transforms service delivery, inspired by FISH! and the Pikes Place Fish Market, aiming for excellence and positive interactions.

Why WOW? Increased customer demands and the invisibility of service workers need addressing. WOW elevates their role, promoting visibility and appreciation.

What WOW Does: WOW creates valuable experiences, setting high standards for customer service and team dynamics, helping employees reach their full potential.

How WOW Works:

• Customer Interaction: Train employees to make memorable impressions.
• Team Dynamics: Invest in team-building and communication.
• Attitude: Foster responsibility and innovation.
• Technology: Utilize modern tools for efficiency.
• Sustainability: Minimize environmental impact.

Join Us:
Transform your workplace with WOW.
Contact us:
Phone: 06 - 51 34 5151
Email: info@dutchorigin.nl

WOW - World-Famous at the Workplace: Because every employee matters, every day

Zuivere Koffie

Elevate Your Service with Quality and Character

About Zuivere Koffie: Zuivere Koffie addresses the demand for quality facility services by employing people with intellectual challenges and those distanced from the labor market.

Why Zuivere Koffie? We offer a sustainable solution with character and authenticity, turning overlooked potential into impactful service experiences.

What We Do: We place and develop talented individuals, providing mediation, placement, and continuous development to enhance your facility services.

Key Benefits:

• Authentic Experience: Unique and personal service from our employees.
• Sustainability: Contributing to an inclusive society.
• Better Customer Experience: Warm, personal interactions increase satisfaction.
• Social Impact: Improving quality of life for our employees, fostering a positive work environment.

How It Works:
• Selection: Identify individuals with complementary skills.
• Training: Extensive preparation for tasks ahead.
• Integration: Smooth placement and continuous support.
• Development: Ongoing investment in employee growth.

Join Us:
Transform your facility services with Zuivere Koffie. Contact us:
Phone: 006 51 34 5151
Email: info@zuiverekoffie.nl
Website: www.zuiverekoffie.nl/contact

By capturing the essence and making the right connections

Service & hospitality concepts

Care on Track

Experience Comfort and Cleanliness on Every Journey

Care on Travel, a collaboration between Dutch Origin and Vebego for Dutch Railways (NS), transforms train cleanliness, ensuring a spotless and comfortable environment for all travelers.

The Challenge: NS's new policy of running trains every 10 minutes from Eindhoven to Amsterdam reduced cleaning time. This posed a risk to cleanliness and traveler satisfaction.

Our Solution: Care on Travel optimizes cleaning with a seamless service split into On Stage and Back Stage tasks, ensuring efficient interactions and team dynamics.

Key Benefits:

Enhanced Customer Interactions: Every engagement leaves a positive impression.
Strong Team Dynamics: Emphasis on team building and communication.
Positive Attitude: Encourages responsibility and innovation.
Modern Technology: Increases efficiency and effectiveness.
Sustainability: Minimizes environmental impact without sacrificing quality.

Service Overview:

On-Stage Interaction: Training ensures every customer interaction is impactful.
Back-Stage Teamwork: Strong teams through development and communication.
Positive Attitude: Encourages continual improvement.
Technology: Utilizes modern tech for better service.
Sustainability: Focuses on reducing environmental impact.

Success Stories: NS has seen a 35% increase in satisfaction. The initiative has garnered positive media coverage and royal attention, improving the reputation of NS.

Get in Touch: Transform your cleaning experience with Care on Travel.

Phone: 06 – 51 34 5151
Email: info@dutchorigin.nl
Website: www.dutchorigin.nl/contact

Hospitality Host

Elevating Service with a Personal Touch

About Hospitality Host: Developed by Dutch Origin and Essent Facilities, Hospitality Host enhances both functional and emotional aspects of service delivery, ensuring a unique personalized experience.

Why Hospitality Host? Facility services should go beyond tasks to focus on people's needs, creating a pleasant environment.

Role of the Hospitality Host: Each area gets a dedicated host managing cleaning, hospitality, and minor repairs, ensuring high-quality, cohesive service.

BIG Yellow Phone: A symbol of accessibility and integrated service, allowing direct communication with the host.

Key Benefits:
• High-Quality Service: Detailed attention from one responsible person.
• Efficiency: Quick problem resolution with weekly improvement meetings.
• Cohesive Experience: One person managing the space enhances user experience.
• Accessibility: Direct contact through the BIG Yellow Phone.

Continuous Improvement: Weekly improvement sessions foster efficiency and better experiences.

Geographical Approach: One person geographically responsible for an area ensures a cohesive, efficient service.

Our Approach: Prepare, test in pilot locations, adjust, and optimize for the best results.

WOW Factor:
• Trust: Culture of transparency and common sense.
• Energy: Ownership and responsibility.
• Character: Self-reflection and autonomy.
Experience Hospitality Host: Transform your organization with Hospitality Host.

Contact us today

Surprising Toilets

Meet Tidy at Schiphol's B/C Corridor

About Surprising Toilets: Developed by Dutch Origin and Vebego Airport Services, this concept transforms a routine toilet visit into a unique, memorable experience.

Why Surprising Toilets? Amid the hustle of Schiphol, Tidy offers peace and hospitality with her charming accent and engaging personality, making every visit special.

The Magic of Tidy: Tidy entertains with humor, stories, and magical treats, creating a warm, inviting space that feels like a living room with Dutch folk music and royal family decor.

Unique Services:
• Ironing and Mending: Quick fixes for travelers.
• Luxury Refreshments: Premium soap and personal care products.
• Entertainment: Magazines, short stories, card readings.
• Personal Care: Hair dryers and grooming products.
• Interactive Fun: Selfies with Tidy and a 'thank you board.'

Lasting Impact: Tidy leaves a lasting impression, offering wisdom and joy, transforming ordinary encounters into memorable experiences.

Developed by Dutch Origin for Vebego Airport Services: This innovative concept trains regular cleaners to become hospitable ambassadors, enhancing traveler interactions and making visits to Schiphol unforgettable.

Experience It Yourself: Visit the Surprising Toilets at Schiphol for a toilet break like no other, filled with warmth and unique hospitality.

To enhance everyday spirit

Navigate innovative hospitality concepts into the dutch market

Accelerate the transformation of the dutch facility services system

Shape the hard working people in this business into authentic and unique characters

Make every moment count.

Contact with us

Home
Our Services
About us

About us
Our Services

TOGETHER

+1000

We redefine service & hospitality as we know it

OUR SERVICES

OUR INITIATIVES

By capturing the essence and making the right connections

Service & hospitality concepts

To enhance everyday spirit

Make every moment count.