All our clients are pioneers in service and hospitality or eager to become one.
Basicly; anyone looking to add a touch of brightness to daily life. If you feel the same
we would love to work with you!
Our happy customers
We bring together what was previously unconnected
With our unique blend of strategic and training expertise. We bring together the right people and resources to tailor solutions to your specific goals and needs.
Understanding how people behave and make decisions forms the basis of what you design and offer in the future.
The mixed skill of our research and design teams create a balance of insight and ability to turn into working concepts.
We support you to understand the opportunities for your service to deliver to customers and develop your brand across all channels.
We provide implementation support; help you integrate service principles across the organization and develop an ongoing service development cycle.
We help organizations develop the right mindset and innovation capacity through strategic support, training and coaching.
Use our extensive experience in running impactful events aligned with your organization's strategy.
Excellence and Authenticity in Service
About WOW: WOW transforms service delivery, inspired by FISH! and the Pikes Place Fish Market, aiming for excellence and positive interactions.
Why WOW? Increased customer demands and the invisibility of service workers need addressing. WOW elevates their role, promoting visibility and appreciation.
What WOW Does: WOW creates valuable experiences, setting high standards for customer service and team dynamics, helping employees reach their full potential.
How WOW Works:
• Customer Interaction: Train employees to make memorable impressions.
• Team Dynamics: Invest in team-building and communication.
• Attitude: Foster responsibility and innovation.
• Technology: Utilize modern tools for efficiency.
• Sustainability: Minimize environmental impact.
Join Us:
Transform your workplace with WOW.
Contact us:
Phone: 06 - 51 34 5151
Email: info@dutchorigin.nl
WOW - World-Famous at the Workplace: Because every employee matters, every day
Elevate Your Service with Quality and Character
About Zuivere Koffie: Zuivere Koffie addresses the demand for quality facility services by employing people with intellectual challenges and those distanced from the labor market.
Why Zuivere Koffie? We offer a sustainable solution with character and authenticity, turning overlooked potential into impactful service experiences.
What We Do: We place and develop talented individuals, providing mediation, placement, and continuous development to enhance your facility services.
Key Benefits:
• Authentic Experience: Unique and personal service from our employees.
• Sustainability: Contributing to an inclusive society.
• Better Customer Experience: Warm, personal interactions increase satisfaction.
• Social Impact: Improving quality of life for our employees, fostering a positive work environment.
How It Works:
• Selection: Identify individuals with complementary skills.
• Training: Extensive preparation for tasks ahead.
• Integration: Smooth placement and continuous support.
• Development: Ongoing investment in employee growth.
Join Us:
Transform your facility services with Zuivere Koffie. Contact us:
Phone: 006 51 34 5151
Email: info@zuiverekoffie.nl
Website: www.zuiverekoffie.nl/contact
Experience Comfort and Cleanliness on Every Journey
Care on Travel, a collaboration between Dutch Origin and Vebego for Dutch Railways (NS), transforms train cleanliness, ensuring a spotless and comfortable environment for all travelers.
The Challenge: NS's new policy of running trains every 10 minutes from Eindhoven to Amsterdam reduced cleaning time. This posed a risk to cleanliness and traveler satisfaction.
Our Solution: Care on Travel optimizes cleaning with a seamless service split into On Stage and Back Stage tasks, ensuring efficient interactions and team dynamics.
Key Benefits:
Service Overview:
Success Stories: NS has seen a 35% increase in satisfaction. The initiative has garnered positive media coverage and royal attention, improving the reputation of NS.
Get in Touch: Transform your cleaning experience with Care on Travel.
Elevating Service with a Personal Touch
About Hospitality Host: Developed by Dutch Origin and Essent Facilities, Hospitality Host enhances both functional and emotional aspects of service delivery, ensuring a unique personalized experience.
Why Hospitality Host? Facility services should go beyond tasks to focus on people's needs, creating a pleasant environment.
Role of the Hospitality Host: Each area gets a dedicated host managing cleaning, hospitality, and minor repairs, ensuring high-quality, cohesive service.
BIG Yellow Phone: A symbol of accessibility and integrated service, allowing direct communication with the host.
Key Benefits:
• High-Quality Service: Detailed attention from one responsible person.
• Efficiency: Quick problem resolution with weekly improvement meetings.
• Cohesive Experience: One person managing the space enhances user experience.
• Accessibility: Direct contact through the BIG Yellow Phone.
Continuous Improvement: Weekly improvement sessions foster efficiency and better experiences.
Geographical Approach: One person geographically responsible for an area ensures a cohesive, efficient service.
Our Approach: Prepare, test in pilot locations, adjust, and optimize for the best results.
WOW Factor:
• Trust: Culture of transparency and common sense.
• Energy: Ownership and responsibility.
• Character: Self-reflection and autonomy.
Experience Hospitality Host: Transform your organization with Hospitality Host.
Contact us today
Meet Tidy at Schiphol's B/C Corridor
About Surprising Toilets: Developed by Dutch Origin and Vebego Airport Services, this concept transforms a routine toilet visit into a unique, memorable experience.
Why Surprising Toilets? Amid the hustle of Schiphol, Tidy offers peace and hospitality with her charming accent and engaging personality, making every visit special.
The Magic of Tidy: Tidy entertains with humor, stories, and magical treats, creating a warm, inviting space that feels like a living room with Dutch folk music and royal family decor.
Unique Services:
• Ironing and Mending: Quick fixes for travelers.
• Luxury Refreshments: Premium soap and personal care products.
• Entertainment: Magazines, short stories, card readings.
• Personal Care: Hair dryers and grooming products.
• Interactive Fun: Selfies with Tidy and a 'thank you board.'
Lasting Impact: Tidy leaves a lasting impression, offering wisdom and joy, transforming ordinary encounters into memorable experiences.
Developed by Dutch Origin for Vebego Airport Services: This innovative concept trains regular cleaners to become hospitable ambassadors, enhancing traveler interactions and making visits to Schiphol unforgettable.
Experience It Yourself: Visit the Surprising Toilets at Schiphol for a toilet break like no other, filled with warmth and unique hospitality.
Navigate innovative hospitality concepts into the dutch market
Accelerate the transformation of the dutch facility services system
Shape the hard working people in this business into authentic and unique characters
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